Privacy Policy

ONLYMOTO ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy describes how we collect, use, disclose, store, and protect information about you when you visit our website, contact us, or engage with our consulting services.

This Policy applies to all personal information collected through our website, through direct communications such as email or telephone, through our consulting intake process, and through any other means by which you interact with us. By accessing our website or engaging our services, you confirm that you have read and understood how we handle your information.

We operate in compliance with applicable U.S. privacy laws. If you are located in a jurisdiction with different or additional legal requirements, please contact us to discuss how those requirements apply to our processing of your data.

We collect information in the following categories:

Information you provide directly: This includes your name, email address, phone number, business name, project descriptions, platform details, service requests, and any other information you submit through contact forms, email correspondence, calls, or other direct communications.

Business information shared during engagements: During a consulting engagement, you may provide operational information, marketplace details, product catalog data, inventory structures, customer service procedures, order flow details, internal workflows, and other business materials required for the service.

Technical and usage data: When you visit our website, we may collect technical information including IP address, browser type, operating system, pages visited, referring URL, time spent on the website, and general usage information through cookies, server logs, or analytics tools.

Communications data: We may retain records of emails, messages, form submissions, call notes, project discussions, service requests, and support communications for business administration, service delivery, legal compliance, and dispute resolution.

We use the information we collect for the following purposes:

• To respond to your inquiries and evaluate your service request.
• To prepare proposals, define project scope, and deliver consulting services.
• To provide marketplace listing guidance, e-commerce workflow consulting, inventory data support, customer service process consulting, and related online service solutions.
• To communicate with you about scheduling, project status, deliverables, revisions, invoices, and service updates.
• To process payments, maintain business records, and comply with tax, accounting, and legal obligations.
• To improve our website, service quality, internal processes, and client intake workflow.
• To prevent fraud, enforce our Terms of Service, protect our rights, and respond to lawful requests.

We process personal information when necessary to perform a service agreement, respond to your request, comply with legal obligations, protect legitimate business interests, or where you have provided consent for a specific purpose.

Our legitimate business interests include managing client relationships, improving services, securing our website, maintaining internal records, preventing misuse, and protecting our legal and commercial rights.

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to support website functionality, measure traffic, understand visitor behavior, improve performance, and enhance user experience.

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled. We do not use cookies to collect sensitive personal information without your knowledge.

We do not sell your personal information. We may share information only when necessary for service delivery, business operations, legal compliance, or protection of rights.

• With payment processors, hosting providers, analytics providers, email tools, scheduling platforms, or other trusted service providers.
• With professional advisers, accountants, legal advisers, or consultants where necessary for compliance or business administration.
• With government authorities, courts, regulators, or law enforcement when required by law or valid legal process.
• With your consent or at your direction when disclosure is required to complete the service you requested.

Because our services may involve operational, commercial, or strategic information related to your business, we treat client-provided business information as confidential. We use such information only to deliver the agreed services, prepare recommendations, create documentation, or support the defined engagement.

We do not disclose confidential business information to third parties except when necessary to provide services, when required by law, or when authorized by you in writing.

We retain personal and business information for as long as reasonably necessary to fulfill the purposes described in this Policy, including service delivery, recordkeeping, legal compliance, tax obligations, dispute resolution, and enforcement of agreements.

When information is no longer required, we may delete, anonymize, or securely archive it according to our internal procedures and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for avoiding the transmission of unnecessary sensitive information unless specifically requested and appropriately protected.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent.

To exercise available privacy rights, contact us using the information listed below. We may need to verify your identity before processing certain requests.

Our website or communications may contain links to third-party websites, platforms, payment systems, marketplace tools, or external services. We are not responsible for the privacy practices, security, content, or policies of third-party services.

Your use of third-party websites and services is governed by their own terms and privacy policies.

Our website and services are intended for business users and individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, technology, or data practices. The updated version will be posted on this page with a revised effective date.

Your continued use of our website or services after an updated Policy is posted means that you acknowledge the revised Policy.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us using the information below.